It’s a reason why sometimes an open source project manages to be way better than a comparatively well resourced commercial offering. When the developers are the users, they will get the nuance of things.
Works well for a lot of “power user” software where the users are either developers, or at least similar mindset as a developer. Sometimes open source doesn’t deal too well with making things simple without power user features that casual users may find confusing or distracting.
Even if it weren’t true, is just an “alternative fact” that would clearly be “directionally true”